Jack fell off of a stairway when leaving a customer’s home. There was no guardrail to protect him from falling off the stairway platform. He suffered a fractured talus. This injury took months to heal. He suffered through intense pain and fracture blisters. American Family offered only $80,000, arguing Jack would be found to be largely at fault for his fall. Attorney Rich Ruohonen and Jack refused this offer. A Hennepin County jury returned a verdict of over $156,000 with only a 10% finding of fault on Jack.